Support Services
Customer service at the highest level - Our business is technology, but the focus is always on people.
Overview of support services
Standard Services
Our support hotline is available around the clock to ensure fast and competent help with all technical queries.
Our intuitive ticket system enables your inquiries to be processed efficiently and transparently so that you are always informed about the status of your request.
Our service level agreements ensure binding response times and high service quality.
Our experienced team offers fast and effective troubleshooting to keep disruptions to a minimum.
Individual services
We manage your ISP requirements with the utmost precision to ensure optimum network performance and availability.
We coordinate fault processing with the manufacturer quickly and efficiently in order to minimize downtimes and ensure operation.
Our Expert-on-Call service gives you direct access to specialist knowledge whenever you need specialized support.
We optimize the life cycle of your IT infrastructure through strategic management and ongoing adjustments to maximize efficiency and performance.
On- & Off-Site Services
Our on-site service guarantees fast and expert support directly at your premises to ensure optimum operation.
Our remote services offer fast and efficient remote problem solving to keep your systems up and running at all times.
Our IT event services ensure smooth technical implementation and support for all your events.
Our data center services offer you reliable, secure and scalable solutions for the optimal management of your data infrastructure.
Proactive monitoring
Our proactive monitoring services monitor your systems around the clock to detect performance bottlenecks at an early stage.
We ensure the highest security standards and robust protection for your network environments.
Our monitoring and alerting services provide continuous safety and performance monitoring.
Our personal service guarantees individual support and customized solutions.
Do you have any questions? Please contact us!
Our experts will be happy to answer any questions you may have about our products. We look forward to your inquiry!